Installation check: Разлика между версии
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If you have problem using your certificate, you can run the following program to identify it: | The diagnostic software developed by Infonotary PLC is a specialized tool designed to assist users in identifying and resolving technical issues related to services for qualified electronic signature (QES). It is particularly useful for diagnosing the configuration of a computer system when using smart cards, readers, and their associated drivers and software. | ||
'''Important''': Ensure that your device is connected to the computer during the test. | |||
* [https://repository.infonotary.com/ra/install/SystemInfo.exe '''Installation test for Windows'''] | |||
* [https://repository.infonotary.com/ra/install/SystemInfo.dmg '''Installation test for macOS'''] | |||
* [https://repository.infonotary.com/install/sysinfo/SystemInfo.tar.gz '''Installation test for Linux'''] | |||
Users can send the report directly to the Infonotary PLC technical support team through the software’s built-in functionality, provided there is an internet connection. Upon successful submission, a unique number is generated and displayed to the user. This number serves as an identifier for the issue and facilitates communication with the support team. If submission is not possible (e.g., due to a lack of internet), the report can be saved as a file and manually sent to the support email address ([mailto:support@infonotary.com?Subject=%D0%9F%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%20%D1%81%20%D0%B8%D0%BD%D1%81%D1%82%D0%B0%D0%BB%D0%B0%D1%86%D0%B8%D1%8F%D1%82%D0%B0%20 '''support@infonotary.com''']). | |||
'''Description of Features and Operation''': | |||
The software performs a partial system analysis by collecting data on: | |||
* '''Operating systems''': Retrieves information about the operating system version. | |||
* '''Connected readers''': Checks whether the smart card reader is recognized by the system and functioning correctly. | |||
* '''Smart cards''': Determines if the smart card is recognized by the system and properly inserted into the reader. | |||
* '''Installed drivers''': Verifies the presence and version of drivers required for the operation of readers and smart cards. | |||
* '''Browsers''': Collects information about installed browsers (e.g., Edge, Chrome, Firefox, Safari). | |||
* '''Other system components''': Includes details about USB devices and cryptographic modules. | |||
'''Report generation''': After completing the analysis, the software generates a detailed report summarizing the status of all checked components. This report is structured to be easily understandable for both users and technical specialists. | |||
'''Additional Information''': | |||
* '''Compatibility''': The software is compatible with Windows, macOS, and Linux operating systems. | |||
* '''Purpose''': Its main goal is to speed up the diagnostic process by providing the Infonotary PLC team with accurate and complete information about the user's system, which allows for quick resolution of problems related to the electronic signature. | |||
<!--If you have problem using your certificate, you can run the following program to identify it: | |||
* [http://repository.infonotary.com/install/sysinfo/SystemInfo.exe Installation check for Windows] | * [http://repository.infonotary.com/install/sysinfo/SystemInfo.exe Installation check for Windows] | ||
| Ред 20: | Ред 48: | ||
* [http://repository.infonotary.com/media/fedora-sysreport.webm Start of test program on Fedora with GNOME] | * [http://repository.infonotary.com/media/fedora-sysreport.webm Start of test program on Fedora with GNOME] | ||
* [http://repository.infonotary.com/media/ubuntu-sysreport.ogv Start of test program on Ubuntu with Unity] | * [http://repository.infonotary.com/media/ubuntu-sysreport.ogv Start of test program on Ubuntu with Unity]--> | ||
Версия от 20:27, 20 март 2025
The diagnostic software developed by Infonotary PLC is a specialized tool designed to assist users in identifying and resolving technical issues related to services for qualified electronic signature (QES). It is particularly useful for diagnosing the configuration of a computer system when using smart cards, readers, and their associated drivers and software.
Important: Ensure that your device is connected to the computer during the test.
Users can send the report directly to the Infonotary PLC technical support team through the software’s built-in functionality, provided there is an internet connection. Upon successful submission, a unique number is generated and displayed to the user. This number serves as an identifier for the issue and facilitates communication with the support team. If submission is not possible (e.g., due to a lack of internet), the report can be saved as a file and manually sent to the support email address (support@infonotary.com).
Description of Features and Operation: The software performs a partial system analysis by collecting data on:
- Operating systems: Retrieves information about the operating system version.
- Connected readers: Checks whether the smart card reader is recognized by the system and functioning correctly.
- Smart cards: Determines if the smart card is recognized by the system and properly inserted into the reader.
- Installed drivers: Verifies the presence and version of drivers required for the operation of readers and smart cards.
- Browsers: Collects information about installed browsers (e.g., Edge, Chrome, Firefox, Safari).
- Other system components: Includes details about USB devices and cryptographic modules.
Report generation: After completing the analysis, the software generates a detailed report summarizing the status of all checked components. This report is structured to be easily understandable for both users and technical specialists.
Additional Information:
- Compatibility: The software is compatible with Windows, macOS, and Linux operating systems.
- Purpose: Its main goal is to speed up the diagnostic process by providing the Infonotary PLC team with accurate and complete information about the user's system, which allows for quick resolution of problems related to the electronic signature.