Installation check: Разлика между версии
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If you have problem using your certificate, you can run the following program to identify it: | The diagnostic software '''InfoNotary SystemInfo''', developed by Infonotary PLC, is a specialized tool designed to assist users in identifying and resolving technical issues related to services for qualified electronic signature (QES). It is particularly useful for diagnosing the configuration of a computer system when using smart cards, readers, and their associated drivers and software. | ||
'''Important''': Make sure your device is plugged into the computer during the test. | |||
* [https://repository.infonotary.com/ra/install/SystemInfo.exe '''Installation test for Windows'''] | |||
* [https://repository.infonotary.com/ra/install/SystemInfo.dmg '''Installation test for macOS'''] | |||
* [https://repository.infonotary.com/ra/install/SystemInfo.tar.gz '''Installation test for Linux'''] | |||
'''Report generation''': Users can send the report directly to the Infonotary PLC technical support team through the software’s built-in functionality, provided there is an internet connection. Upon successful submission, a unique number is generated and displayed to the user. This number serves as an identifier for the issue and facilitates communication with the support team. If submission is not possible (e.g., due to a lack of internet), the report can be saved as a file and manually sent to the support email address ([mailto:support@infonotary.com?Subject=%D0%9F%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%20%D1%81%20%D0%B8%D0%BD%D1%81%D1%82%D0%B0%D0%BB%D0%B0%D1%86%D0%B8%D1%8F%D1%82%D0%B0%20 '''support@infonotary.com''']). | |||
'''Description of Features and Operation''': | |||
The software performs a partial system analysis by collecting data on: | |||
* '''Operating systems''': Retrieves information about the operating system version. | |||
* '''Connected readers''': Checks whether the smart card reader is recognized by the system and functioning correctly. | |||
* '''Smart cards''': Determines if the smart card is recognized by the system and properly inserted into the reader. | |||
* '''Installed drivers''': Verifies the presence and version of drivers required for the operation of readers and smart cards. | |||
* '''Browsers''': Collects information about installed browsers (e.g., Edge, Chrome, Firefox, Safari). | |||
* '''Other system components''': Includes details about USB devices and cryptographic modules. | |||
<!--If you have problem using your certificate, you can run the following program to identify it: | |||
* [http://repository.infonotary.com/install/sysinfo/SystemInfo.exe Installation check for Windows] | * [http://repository.infonotary.com/install/sysinfo/SystemInfo.exe Installation check for Windows] | ||
| Ред 9: | Ред 31: | ||
Reader and card should be connected to the computer when test program is started. | Reader and card should be connected to the computer when test program is started. | ||
== Linux == | |||
On Linux this program uses one of following packages to show its user interface - python-tk for Debian/Ubuntu, tkinter for Fedora/RedHat or zenity. If you do not have any of them installed, it will still work, but only from terminal. | |||
Some distributions disables starting of programs from file manager. In this case you can do the following - open terminal, drag executable file from file manager, drop it on terminal and press Enter key to start it. | |||
Alternative method to start our test program is to copy file in clipboard and paste it in terminal. After this you must remove first part of file address (file://), until only one slash (/) is left in the start. After this you can start it with Enter. | |||
In both cases you should see path like this one in terminal - /home/test/Downloads/SystemInfo/SystemInfo-x86_64 | |||
* [http://repository.infonotary.com/media/fedora-sysreport.webm Start of test program on Fedora with GNOME] | |||
* [http://repository.infonotary.com/media/ubuntu-sysreport.ogv Start of test program on Ubuntu with Unity]--> | |||
Текуща версия към 17:13, 21 март 2025
The diagnostic software InfoNotary SystemInfo, developed by Infonotary PLC, is a specialized tool designed to assist users in identifying and resolving technical issues related to services for qualified electronic signature (QES). It is particularly useful for diagnosing the configuration of a computer system when using smart cards, readers, and their associated drivers and software.
Important: Make sure your device is plugged into the computer during the test.
Report generation: Users can send the report directly to the Infonotary PLC technical support team through the software’s built-in functionality, provided there is an internet connection. Upon successful submission, a unique number is generated and displayed to the user. This number serves as an identifier for the issue and facilitates communication with the support team. If submission is not possible (e.g., due to a lack of internet), the report can be saved as a file and manually sent to the support email address (support@infonotary.com).
Description of Features and Operation:
The software performs a partial system analysis by collecting data on:
- Operating systems: Retrieves information about the operating system version.
- Connected readers: Checks whether the smart card reader is recognized by the system and functioning correctly.
- Smart cards: Determines if the smart card is recognized by the system and properly inserted into the reader.
- Installed drivers: Verifies the presence and version of drivers required for the operation of readers and smart cards.
- Browsers: Collects information about installed browsers (e.g., Edge, Chrome, Firefox, Safari).
- Other system components: Includes details about USB devices and cryptographic modules.