How to unblock your PIN

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  • IMPORTANT: The Personal Identification Number (PIN) is used to access portals, sign documents and encrypt information. The minimum lenght of the PIN is 4 characters
  • IMPORTANT: The Administrative Identification Number (AIN) is used to unblock the smart card. The minimum length of the AIN is 8 characters, which must include a combination of a lowercase letter, an uppercase letter and numbers !
  • IMPORTANT: Entering the PIN code 3 times incorrectly will block your smart card! If the wrong AIN is entered 3 times during unblocking, the device will become permanently blocked and unrecoverable. The PIN and AIN are generated randomly! We advice you to change the identification numbers of your smart card as soon as possible. For your convenience, you can change the identification numbers using InfoNotary Smart Card Manager.

In case you do not have Infonotary Smart Card Manager installed, you can install it by following the links for your operating system - Windows, macOS or Linux


Video instruction


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